Your Almond is designed to check that it is connected to the internet and display this status on the touchscreen. It pings a known IP address to check this. The ping service on one the IP’s has been decommissioned recently. Because of this your Almond might think it’s not connected to the Internet though it is. We have released a new software that has a more robust mechanism for checking Internet connectivity.
This is an extremely rare occurrence as the IPs are leased on a long term basis. This discontinuation was unexpected. Our latest software has a more robust mechanism for checking Internet connectivity. We have a backup option in the case the first IP address fails for any reason.
Our latest software release for the Almond+, Almond 2015 and Almond is designed resolve this occurrence. Our Software Update Page has step-by-step instructions to help you with this upgrade process.
Please feel free to email us at firstname.lastname@example.org or call us at 1-855-969-7328 (Toll-free), Monday to Saturday 10:00 am to 10:00 PM EST. We would be happy to assist you further.