Why does your Almond think it is not connected to the internet even if it is?

Your Almond is designed to check that it is connected to the internet and display this status on the touchscreen. It pings a known IP address to check this. The ping service on one the IP’s has been decommissioned recently. Because of this your Almond might think it’s not connected to the Internet though it is. We have released a new software that has a more robust mechanism for checking Internet connectivity.

This is an extremely rare occurrence as the IPs are leased on a long term basis. This discontinuation was unexpected. Our latest software has a more robust mechanism for checking Internet connectivity. We have a backup option in the case the first IP address fails for any reason.

Our latest software release for the Almond+, Almond 2015 and Almond is designed resolve this occurrence. Our Software Update Page has step-by-step instructions to help you with this upgrade process.

Please feel free to email us at support@securifi.com or call us at 1-855-969-7328 (Toll-free), Monday to Saturday 10:00 am to 10:00 PM EST. We would be happy to assist you further.

Team Securifi

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6 Responses

  1. Mark says:

    Maybe let users choose the IP (or FQDN) they choose to ping? Leave it as default with whatever you say, but maybe they know a better one, like http://www.google.com, or time.nist.gov, or something. Edit-able is always preferable in my book: I love control.

    • @Securifi says:

      We completely agree with you and with the latest version R201 users can ping their own IP or a domain by going to the app “Connection” –> “Edit Internet Check Options”.

  2. Goetz says:

    While only limited related, time.nist.gov is a nice example and I wonder if the almond+ actually update the time itself and if so I think this one should actually be separate of the ping IP/host to configure, but it may use it as a backup for determining connection.
    More so I wonder how the almond+ deal with daylight saving time changes, especially with the rules set to a specific time of day.

  3. Shannon Rogers says:

    I encountered this and per the instructions, did just what was advised. It was relatively painless and once the new IP was found, I reset my Almond settings and was back online. I must say however, while I really like the Almond – I use it as a range extender – I OFTEN (every couple of months) for reasons unknown, have to reset everything. One day the almond will be connected, working fine and then for reasons unknown, I can’t connect a device, go to the almond, click on the Status icon and find the dreaded ‘you are not connected to the internet’ alert. My main router is indeed connected. Only thing I know to do is to hit the reboot button on the almond and rekey all of the settings. So far, every time, this works. It’s just not the most efficient way I like to operate.

  4. I am sorry to hear about that, whenever you are rebooting the device the settings should retain and we shouldn’t enter them again. Hence, please do reboot the device once and check that the settings are still being saved. Coming to the disconnections, try to move the Almond a bit close to the main router or change the location which should solve it.

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